BOOKING POLICY
By making a booking, you confirm that you have read and accepted this booking policy, and that you understand how the northern lights may appear during your reserved night (for more information, please refer to the FAQ: “Colours and Intensity of the Northern Lights”).
Once your booking is confirmed, you will receive a booking confirmation by email.
If weather or space weather forecasts are unfavourable for your reserved night, Boreak may cancel the hunt. In this case, you may choose either to reschedule your booking to another available night or receive a full refund.
Your payment will only be refunded if Boreak is unable to capture the northern lights on camera during your reserved night. If you cancel your booking, your payment is non-refundable.
To maximize your chances of seeing the northern lights, we evaluate the weather and space weather conditions only a few hours before darkness on your reserved night. From that time, we will begin sending updates about the expected meeting time.
It is the customer’s responsibility to read all messages sent by Boreak regarding the hunt, including the final meeting time and meeting point in Rovaniemi city centre. If a customer fails to arrive at the meeting point on time, the hunt may depart without them to avoid compromising the experience for the rest of the group. In this case, the booking will be considered a no-show and no refund will be issued. If the hunt consists of only one booking and the customer(s) associated with that booking fail to arrive at the meeting point on time, the hunt may be cancelled. As the northern lights are a natural phenomenon, timing is extremely important and must be taken seriously. In this case, the booking will be considered a no-show and no refund will be issued.
PHOTOS/VIDEOS POLICY
The photos that you receive from the hunt are in jpeg unedited (no raw).
The hunt includes professional photos that will be provided to you by online link.
Photos are usually delivered within 24–48 hours.
The photos/videos taken by Boreak during the hunts on which the customers appear, might be used for creation of contents/marketing purpose on Boreak’s social medias (Instagram, TikTok, Youtube) and on Boreak’s website.
If you wish not to appear on social medias and/or website, we respect your choice, in that case please contact us to let us know.
The photos shared by link with customers, strictly belong to Boreak and to customers only.
Any others photos and videos taken by Boreak, strictly belong to Boreak only. Example: photos and videos from Boreak’s website or social media can’t be dowloaded and used for personal/professional purpose.
Photos given to customers can’t be used for commercial purpose (eg: competitor company in the northern light hunt field of business).
General Terms & Conditions (T&Cs)
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Article 1 – Purpose
These General Terms & Conditions (“T&Cs”) define the rights and obligations of the parties in the context of booking tourism activities through the Boreak online platform.
The Platform offers for sale:
• activities organized directly by Boreak (e.g. Northern Lights chases in Rovaniemi),
• Holiday accommodations.
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Article 2 – Role of Boreak
For activities operated by Partner Providers, Boreak acts solely as an intermediary, providing technical services that enable the Customer to book and pay online.
The service contract is concluded directly between the Customer and the Partner Provider, who remains solely responsible for delivering the activity.
Boreak cannot be held liable for the execution, safety, or quality of activities operated by Partner Providers.
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Article 3 – Booking and Payment
• Bookings made via the Platform are binding between the Customer and the Partner Provider.
• The displayed price includes booking fees and, where applicable, local taxes.
• Payment is made at the time of booking through the secure payment systems provided on the Platform.
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Article 4 – Cancellation and Refund Policy
• Each Partner Provider applies its own cancellation and refund policy.
• Boreak cannot be held responsible for cancellation or refund decisions made by Partner Providers.
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Article 5 – Liability
• Boreak Activities: Boreak is responsible for the proper execution of services it directly organizes.
• Partner Activities: The Partner Provider is solely responsible for the organization, safety, and delivery of the booked activity.
• Boreak disclaims any liability for damages, losses, or accidents occurring during activities operated by Partner Providers.
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Article 6 – Insurance
It is the Customer’s responsibility to ensure they have adequate insurance coverage (travel insurance, health insurance, etc.) before participating in activities booked via the Platform.